What's NewSeptember 18, 2026

September 18, 2026

11 updates to the Current Admin Portal.

Call option in the customer portal chatbot

Customers chatting with the portal's chatbot can now request a call instead of continuing by text.

Unique location count on the billing summary report

The billing summary report, in both PDF and CSV, now shows a count of unique locations, separate from the invoice count.

Rate codes must be unique

Creating or editing a rate code now blocks duplicates, so every rate code stays unique across your organization.

Support for Kamstrup volume 1 meter read files

Utilities using Kamstrup meters can now import meter reads in the Kamstrup volume 1 file format.

Cleaner account details page layout

Fixed layout issues on the account details page, including unwanted horizontal scrolling and an incorrect sidebar warning message.

One drawer for editing meter reads and changeouts

Editing a meter read and recording a meter changeout now use the same drawer, for a more consistent experience.

Fixed: merged delinquency notices failing to print

Merged delinquency notices no longer include a font that Infosend was rejecting. Notices print and mail again instead of failing silently.

Fixed: variable fee calculation on payments

A variable fee tied to a payment amount now calculates correctly. It used to use a signed value that could throw off the fee.

Fixed: fees hidden inside a collapsed line item

Fee charges now show as their own line on a bill instead of getting folded into the collapsed usage line item.

Fixed: usage history chart crash on bill PDFs

The usage history chart on bill PDFs no longer crashes when a historical read is missing a date.

Fixed: adjusted bills showing twice on reports

Bills that had been adjusted no longer show up twice on reports that pull bills by posted date.