What's New›October 30, 2026

October 30, 2026

12 updates to the Current Admin Portal.

Undo adjusted bills

You can now undo an adjusted bill. Undo restores the original bill, its transactions, the account balance, and the meter reads. Adjusted bills made before this release don't have the saved details needed, so contact Support to undo those.

Prompt to turn on ebills

When a contact has a valid email address, you now see a button to turn on ebills. It shows up when you create the contact and when you open an existing one.

Custom NACHA name

You can now set the name that appears on the NACHA file. Use it when your bank needs the name written a specific way. Leave it blank to keep the current name.

Turn the assistant on or off for yourself

The assistant now has two settings. The organization setting turns it on or off for everyone. A personal setting lets each person choose for themselves. If your utility turns it off for the organization, no one can use it.

Post charges and credits from chat

Ask the assistant to post a charge or credit to an account. It looks up the transaction subtype for you. Percentage-based charges and credits aren't supported yet.

Keep your ArcGIS layers after reconnecting

If you disconnect your ArcGIS integration and connect it again, your existing layers are kept. You don't need to set them up again.

Multi-meter adjusted bills keep the right consumption

Adjusted bills for accounts with more than one meter read now keep the total consumption from those reads. The Adjusted Statement used to show 0.

Correct due date on transaction labels

Transaction labels now use your utility's time zone. Before, a label could show the wrong due date.

Customer portal assistant shows the real balance

The customer portal assistant now reports the account's actual balance. It used to use the last bill's outstanding amount, which was wrong after partial payments and showed nothing for accounts with no bills.

Completed meter changeouts are read-only

Once a meter changeout is completed, its form opens in read-only mode so it can't be changed by mistake.

Clearer meter changeout history

The activity log for meter changeouts has more detail, and the old and new meter IDs on the completed entry are no longer reversed.

Minimum Fee Amount on charges

On the Add Charge/Credit drawer, the percentage minimum is now called Minimum Fee Amount. A tooltip explains that the minimum is charged when the percentage fee is lower.