What's New›October 23, 2026

October 23, 2026

16 updates to the Current Admin Portal.

Pay a group of accounts in one payment

Accounts in an account group now have a Group Payment option. Pick which accounts to pay, preview how the amount is split, and post it as cash, check, card, ACH, or through the card reader. Anything left over goes to the other accounts in the group, then to the parent account as a credit. This is part of the account groups limited release.

Create service orders from chat

Ask the assistant to create a service order and set the priority, assignee, schedule, and contact in the same request. It can also search locations, so you can create orders for locations that aren't linked to an account.

Approve assistant changes before they happen

When the assistant wants to change something, it now asks for your approval first. You can also ask it to update the contact person on an account, including email, phone, mailing address, and bill delivery.

Personal settings page

You can now update your own email, phone number, password, and multi-factor sign-in on a personal settings page. The setting that keeps the side menu expanded now lives here, so each person picks their own.

User menu in the side menu

Light, dark, and system themes and Log Out now sit in a menu at the bottom of the side menu. That leaves more room for the rest of your links.

Regenerate a NACHA file from a payment batch

You can now regenerate the NACHA file for a payment batch.

Suggested content from past campaigns

When you write a communication campaign, you can now start from content suggested by your earlier campaigns.

Shared meter reads check

The data quality checks now flag shared meters that have different historical reads.

Faster Transaction Detail exports

The Transaction Detail report CSV export now handles very large date ranges.

Large meter read batches no longer fail

Estimating, processing, and clearing meter reads now work in batches of 10,000, so very large runs finish. We also fixed an error that could stop meter reads and meter alerts from loading for utilities with many meters.

Correct rates in the services table

When a rate structure has a scheduled change, the services table now previews the rate structure that is in effect. It used to show the parent rate structure.

Budget billing averages

Budget billing averages no longer count adjustments twice or include late notice bills.

Customer portal autopay checks

Customers can now only set up autopay for accounts they are linked to and payment methods they own.

Minimum Fee Amount

The minimum on a percent fee in a transaction subtype is now called Minimum Fee Amount. A tooltip explains that if the percent fee comes out lower, the minimum is charged.

Clearer accounting report file names

Accounting reports now download with a readable file name.

Halloween loading screen

The loading screen has a Halloween animation for the season.