What's NewAugust 7, 2026

August 7, 2026

17 updates to the Current Admin Portal.

Delinquency fees for a required service

You can now set a delinquency fee that only applies to accounts with a specific required service, instead of every delinquent account.

PDF for estimated closing bills

Preview, print, or email a PDF estimate of a customer's closing bill before you finalize it.

Send Email always available on account detail

The Send Email option on an account's detail page now shows even when the primary contact has no email on file. You can also add more than one CC recipient at once.

More accurate net % change in bill review

The net percent change shown during bill review now compares against the account's actual last charges instead of an estimate.

Budget billing rates scale by service unit

When a budget-based service uses a unit like CCF or kgal, its base rate now scales to match. Rate line item descriptions show the right unit and rate automatically.

More room for parts used on service orders

The operator report on printed service orders now gives the parts used section more room, and you can set how many lines it shows.

Smoother keyboard navigation for meter reading

Moving between fields with a keyboard while entering meter reads is smoother and more predictable.

Longer bill announcement messages

Bill announcement messages can now run up to 430 characters. Text on the bill resizes automatically so it never overflows, even next to a QR code.

Notified when a meter alert clears

Contact persons now get a follow-up email or text when a meter alert, like a leak, is resolved. They already got notified when it started.

Meter alert banner in the customer portal

Customers can now see a banner in the customer portal when they have an active meter alert, like a leak. They can dismiss it once they've seen it.

Flag icon on account ID preview

The account flag icon now shows up when you preview an account by its ID, not just on the full account page.

Warning before changing a transaction's subtype

Changing a transaction's subtype now shows a warning first, so it doesn't happen by accident.

Fixed: long account numbers on Infosend bills

Account numbers that ran long no longer break the layout on Infosend bill templates.

Fixed: duplicate meter error messages

Trying to reuse a meter ID that's already in use now shows the actual error message in the Meter Drawer instead of a generic failure.

Fixed: EZ Export meter matching with leading zeros

Meter read imports from EZ Export now match meters correctly even when the meter ID has leading zeros. Those reads used to get missed.

Fixed: dark mode dashboard background

Fixed a display issue with the dashboard background in dark mode.

Fixed: leak alert wording

Updated the wording on leak alert emails and texts to customers, based on customer feedback, so it reads more clearly.