What's NewAugust 21, 2026

August 21, 2026

17 updates to the Current Admin Portal.

Mobile meter reads show in billing cycle activity

Meter reads entered from a mobile device now show up in the billing cycle Activity panel next to desktop reads, including who changed a read and the old and new values.

Multiple meter reads on one bill

Bills for locations with more than one meter now list each meter's read and consumption, not just one.

Custom message on receipts

Add a custom message to printed or emailed receipts to communicate directly with customers.

Fee minimum can apply to ACH or card only

A card payment fee's variable minimum can now apply to ACH only, card only, or both, instead of always applying to both.

Usage alert banner in the customer portal

Customers with AMI meters now see a banner in the portal when usage trends more than 15% above normal, along with the estimated increase to their bill if the trend continues.

Clearer reasons for excluded campaign contacts

Campaign contact lists now explain why a contact can't receive a message on a given channel.

See the read multiplier while entering meter reads

Meter read fields now show the multiplier next to the number you type, so it's clear why the recorded read is larger or smaller than what you entered.

Smarter account search ranking

Account search now shows active accounts before inactive ones and prioritizes results that match the account ID you typed.

Confirmation before posting a closing bill

Posting a closing bill now shows a confirmation dialog that explains what will happen to the account, so you know the impact before you confirm.

Redesigned account glance boxes

The account summary boxes have a new look. "Current Bill" is now "Current Charges" and appears first, each box shows a title and date, a past-due balance is called out when a customer is late, and the deposit box shows whether the deposit is paid or outstanding.

Fixed: meter read multiplier applied twice on edit

Editing a meter read with a multiplier could apply the multiplier a second time, inflating the reading. Multipliers now apply correctly every time you edit a read.

Fixed: misleading consumption on multi-service bills

Bills and consumption graphs for accounts with more than one service now show consumption for the account's primary service, instead of adding every meter together.

Fixed: ACH files failing for long account IDs

ACH payment files now generate correctly for accounts with account IDs longer than 15 characters. They used to fail to generate.

Fixed: stale move-out date after cancelling a transfer

Cancelling a service transfer after a closing bill was posted could leave an old move-out date on the account. Cancelling now clears the date.

Fixed: meter register handling during move-outs

Fixed an issue with how a meter's register was handled when an account moved out.

Fixed: missing link from a meter read to its changeout

A meter reading record now always links to its meter changeout, even when the changeout didn't install a new meter.

Fixed: service orders required a time to save

You can now create a service order with just a date. It used to require picking a time before you could save.